Health professionals must protect the health and well-being of people who use or need their services in every circumstance. If you or a family member has had an experience with a clinical physiologist that does not meet the expectation of the standards of conduct, ethics or performance, you may wish to raise a concern or complaint.

Concerns or complaints can be made in writing and emailed to the Registrar at admin@cprb.org.nz. Please state your full name, contact phone number, the nature of the matter and the practitioner name.

Where you voluntarily provide personal information we may hold your personal information in accordance with the Privacy Act 1993. The Privacy Act 1993 regulates us through the Information Privacy Principles as to how we collect, use, hold, disclose, access, correct, manage and dispose of your personal information. We will only use personal information that you provide to us through this site for the purposes for which you supplied it or, in exceptional situations, for other reasons permitted under the Privacy Act 1993. We will not share your personal information with others unless this is necessary for the purpose for which you gave us the information (for instance to investigate a complaint). Occasionally the law may require us to disclose it (for instance to investigate a criminal offence), or there may be safety reasons for disclosing it.

Allegations will be considered by the Clinical Physiologists Registration Board. If we find that the case against the health professional is well founded, the Board will consider taking action against them; this may include removal from the Register, suspension from the Register, and restriction of work through endorsement of annual practicing certificate. Although we have no power to act against a prospective registrant if they do not meet our standards of conduct, performance and ethics, and apply to be registered with us, we will take this into account when we decide whether to accept the application.

When an allegation is made against a health professional, the Board will always take account of these standards when we decide whether to uphold the allegation. We have set standards of conduct, performance and ethics, and also have standards of proficiency, and both of these can be relevant. We might also take into account of codes of ethics issued by professional bodies, if these are relevant. While these standards contain several examples of issues that we will look at, it is not a complete list. We may uphold an allegation against a registrant even if we have not mentioned the details of the issues that arise in their case in our standards. We will always consider every case referred to us individually.